1. Applicable conditions and deadlines: Dear customers, if the purchased goods do not meet your expectations, you have the right to initiate a return request within 30 days of receiving them. Please note that the goods should be kept in a brand-new state, unused, with all accessories complete and all attached labels and packaging intact.

2. Convenient return process: Start your return journey in a few easy steps. First, please log in to the Dexean official website, enter "My Order," select the corresponding product, and click "Apply for Return." Then, fill in the reason for return and description of the product condition as required, and upload clear pictures of the product as proof. Once the application is received, our customer service team will review it within two working days. After the review is passed, you will receive an email with the return address and detailed instructions.

3. Logistics arrangements and costs: We recommend using a reputable logistics company with international delivery capabilities for returns. The relevant return shipping costs are the buyer's responsibility. To ensure the safety of the goods, we recommend choosing a delivery service with a tracking function and properly keeping the logistics documents.

4. Refund process and cycle: We will initiate the refund process once we receive the returned goods and complete the quality inspection, confirming that the goods meet the return standards. The refund will generally be processed within seven working days after the inspection, and the funds will be returned to your payment account. The arrival time may vary depending on the bank or payment institution.

5. Special terms and precautions: Some products may have different return regulations due to specific laws and regulations in some countries or regions. In addition, any used, damaged, or irreversible goods will not be subject to this return policy. On this basis, Dexean reserves the final right to interpret the above policy.

6. Contact us: We know the importance of every interaction; whether it is a purchase or a return, we hope to leave you a good impression. If you have any questions, please get in touch with us through the following channels: Email: support@dexean.com